Safe & Responsible Gaming

as99 Responsible Gaming
Your safety is our priority

as99 believes that gaming should be a source of enjoyment — not stress or problems. That is why we are committed to ensuring a safe, controlled, and mindful gaming environment for every player.

Is gaming a source of enjoyment or a problem?

Online gaming and betting is a popular form of entertainment for millions of people. But when it goes out of control, it can have a negative impact on personal, family, and financial life.

as99 sees responsible gaming not just as a policy, but as a culture. On our platform, you will find multiple tools and support to manage your gaming habits. Enjoy gaming — but always mindfully and in moderation.

Remember: gaming is entertainment, not a source of income. Stay within your budget, set time limits, and never chase losses by placing extra bets.

For ages 21 and above only

Core Principles

Gaming is for entertainment only
Only use money you can afford to lose
Stick to your set budget and time limits
Never bet on impulse
Do not hesitate to seek help when needed

as99 Protection Tools

as99 provides several effective tools to keep your gaming experience safe and controlled.

Deposit Limit

Set the maximum amount you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately — a cooling-off period applies when increasing it.

Session Time Limit

Set a limit on how long you play in each session. When the set time is up, as99 will send you a warning and, if needed, end the session.

Self-Exclusion

If you feel you need a break from gaming, use as99's self-exclusion feature. You can block access to your account for a set period (from 30 days to permanent).

Time-Out Feature

Use the time-out feature when you need a temporary break. Your account can be temporarily deactivated for 1 day up to 6 weeks. During this time, no login or betting will be possible.

24/7 Support

If you have a problem at any time of day or night, contact as99's live chat or email support. Our Bengali and English-speaking team is always ready.

Account Review

as99 regularly monitors player activity to identify potentially problematic gaming patterns. If needed, our team will contact you directly.

21+ Age Limit Policy

Gaming and betting services at as99 are for those aged 21 and above only. We take every measure to protect minors from gaming.

Age verification is mandatory at registration. If an account is found to have inconsistent age information, as99 reserves the right to suspend or close that account at any time.

If any minor in your household uses the device, always log out of your account and keep your password private.

Minors cannot create gaming accounts
Use parental control software on shared devices
Do not share your account login details with anyone
Keep devices out of the reach of children

Warning

If you suspect that a minor is using as99's services, notify our support team immediately:

Report directly via live chat
Email us: [email protected]
We will act quickly and investigate the account in question

Signs of Problematic Gaming

If you notice any of the signs below, be aware and seek help if needed.

Personal Signs

Repeatedly betting to recover lost money
Trying to stop gaming but unable to
Lying or hiding about gaming
Feeling restless or irritable when unable to play
Constantly thinking about gaming

Financial & Social Signs

Taking on debt or depleting savings for gaming
Borrowing money from family or friends
Lack of focus at work or studies
Damaged relationships with family and friends
Neglecting meals, sleep, or daily responsibilities

It is possible to overcome these signs. Asking for help is not a sign of weakness — it is a sign of courage.

How to Use the Protection Tools

Log in to your account

Set your limits

Set deposit limits, session time limits, or loss limits according to your preference. Changes take effect immediately.

Take a break when needed

Choose time-out or self-exclusion. The account cannot be reactivated until the break period ends.

Get support

If you have any difficulty using the tools, contact our support team. They will assist you.

Contact Support

There is no shame in talking about gaming problems. as99's support team is always by your side.

Live Chat24 hours, 7 days — instant response, in Bengali and English

Email[email protected] — write in with your issue in detail

All communication is completely confidential. Keeping your information safe is as99's responsibility.

Professional Support

If gaming addiction becomes serious, seek professional advice. A mental health professional or counselor can provide proper help. as99 always supports responsible gaming and recommends professional assistance when needed.

Top Tips for Responsible Gaming

Set a budget

Before you start gaming, decide how much you are willing to spend. Stop playing when you reach that limit — you can start again the next day. Never bet with money set aside for household expenses.

Enjoy wins, accept losses

Be pleased when you win, but when you lose, accept it as the cost of entertainment rather than feeling defeated. Repeatedly betting to recover losses only makes things worse.

Spend time on other activities

Instead of spending all your time gaming, give time to family, friends, or hobbies. A balanced lifestyle helps prevent gaming addiction.

Keep a gaming record

Track how much time and money you are spending on gaming. Use as99's account history feature to review your spending and activity.

Play with a clear head

Do not game when you are stressed, tired, or under the influence of alcohol. In these states, making sound decisions is difficult and the risk of unexpected losses is higher.

Use payment limits

At as99, the minimum deposit is ৳100 and the minimum withdrawal is ৳1,000. Playing regularly with small amounts is much safer than large losses. Make moderate transactions via bKash, Nagad, Rocket, or bank transfer.

Responsible Gaming FAQs

While self-exclusion is active, you will not be able to log in or place bets on your account. Once the set period ends, you can resume playing. However, permanent self-exclusion cannot be reversed. Contact [email protected] before making any changes.

Yes, a deposit limit takes effect as soon as it is set. However, increasing a limit is subject to a cooling-off period — this is to protect you from excessive betting. Lowering a limit takes effect immediately.

First, use as99's protection tools — time-out or self-exclusion. Then contact our support team. For serious problems, it is important to seek advice from a mental health professional. Asking for help is the most courageous step.

No, as99's services are only for those aged 21 and above. Age verification is mandatory at registration. If an underage account is identified, it will be closed immediately and any deposited funds will be returned.

A time-out is a temporary break — from 1 day up to 6 weeks. The account reactivates automatically once the set period ends. Self-exclusion is a longer-term decision — it can range from 30 days to permanent — and once started, it cannot be changed before the period expires.

Play responsibly, stay happy

Enjoy as99's large game collection — always safely and in moderation. Visit our FAQ page to learn more.

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as99 Responsible GamingYour safety is our priority