as99 Help Centre
as99 FAQ
From opening an account to making deposits, betting, and live casino — find answers to all your questions in one place.
as99 is committed to providing a safe and enjoyable online gaming experience for players in Bangladesh. Whether you are a new member or an experienced player, this FAQ page gives you detailed and straightforward answers to all common questions. Account management, security, sports betting, live casino, and payments — questions are organised by category so you can quickly find the information you need.
All FAQs
Account & Login
Opening a new account on as99 is straightforward. Go to the as99 Login page and fill in the registration form with your mobile number, preferred username, and a strong password. A verification code will be sent to your number — enter it and your account will be activated. Only one account per person is allowed.
Yes. A username must generally be between 6 and 20 characters and can only contain English letters, numbers, and underscores. A password should be at least 8 characters long, and including uppercase letters, lowercase letters, numbers, and special characters makes your account much more secure.
Click the "Forgot password?" option on the login page. Enter your registered mobile number and a verification code will be sent to you. Once you verify the code, you can set a new password. The process is quick and secure — please do not share the code with anyone.
When logging in from a new device or browser, as99 may add an extra verification step. This is for the security of your account. Simply confirm your identity with the code sent to your registered mobile and you will be logged in successfully.
No. Under as99's rules, only one account per person is allowed. If multiple accounts are detected, all of them may be suspended and any remaining balance may be forfeited. Always play with a single account.
Security & Privacy
If you believe there has been unauthorised access to your account, contact us immediately via live chat or at [email protected]. The support team can lock your account quickly. Also change the passwords for your registered mobile number and email account.
No, never. No as99 staff member or support agent will ever ask for your OTP, bKash PIN, Nagad PIN, or password. If anyone asks for this information and claims to represent as99, it is a fraudulent attempt. Report it to our support team immediately.
To create a strong password, mix uppercase and lowercase English letters, numbers, and special characters (such as @, #, !). The password should be at least 10 characters long. Avoid easy choices like your date of birth or "123456". Do not use your as99 account password on any other site.
Always check the address bar in your browser to make sure the URL is as99.mom — not any other spelling or domain. Phishing sites often use similar-looking names like as9.mom or as99-casino.com. The site must have a padlock icon and HTTPS. If in doubt, type as99.mom directly.
Yes. as99 uses industry-standard SSL encryption to protect your personal and financial information from third parties. We never sell your data to third parties. You can find full details of our privacy policy on this page.
Cricket & Sports Betting
Decimal odds are the simplest format. For example, if the odds are 2.50 and you bet ৳100, you will receive ৳100 × 2.50 = ৳250 if you win (this includes your original ৳100). The higher the odds, the lower the chance of winning — but the bigger the reward. Odds are never lower than 1.00.
as99 offers a variety of markets for cricket betting. Match Winner (which team will win), Toss Winner, Method of First Wicket, Over/Under Runs, Top Run Scorer, and Top Wicket Taker — these markets are available across T20, ODI, and Test formats. High-profile matches such as Bangladesh vs India also feature several special markets.
Yes. Live betting or in-play betting means you can place bets even after a match has started. On as99, odds update in real time after each over or period of the match. This gives you the opportunity to read the flow of the game and bet at the right moment. Decisions need to be made quickly, so stay focused.
Yes, this is called an accumulator or parlay bet. You place bets on two or more events at the same time and the odds of all events are multiplied together — so the potential reward is much larger. However, if even one bet is wrong, you lose the entire accumulator. Higher potential reward comes with higher risk.
Live Casino
Teen Patti is a three-card Indian card game where the player with the best hand wins. Players compete against the dealer by choosing to "Play" or "Fold". Andar Bahar is simpler: one card is revealed and you bet on whether the next card of the same value will land on the "Andar" or "Bahar" pile. Both are among the fastest live casino games.
Baccarat is actually quite simple. You just need to place one of three bets — Player wins, Banker wins, or Tie. The hand whose total is closest to 9 wins. Tens and face cards are worth zero. The dealer handles all the calculations, so you do not need to keep track of anything complicated.
The simpler bets in Roulette are Red or Black, Odd or Even, or number groups 1–18 / 19–36 — these have close to a 50% chance of winning. More specific bets include a single number (Straight Up), two numbers (Split), or a row of numbers (Street). The more specific the number, the bigger the reward but the lower the probability.
as99's live casino tables suit all types of players — from low-limit tables for newcomers to high-limit tables for experienced high rollers. Each table's limits are clearly displayed in the game lobby, so you can choose a table that fits your budget before you sit down.
Yes. as99's live casino is fully optimised for mobile browsers. You will get smooth video streaming and fast betting on both Android and iOS devices. With a good internet connection (4G or Wi-Fi), the live dealer games can be enjoyed just as well as on a computer.
Deposits
as99 currently supports four payment methods for deposits: bKash, Nagad, Rocket, and bank transfer (including Dutch-Bangla Bank, Islami Bank, BRAC Bank, and most other major banks). The minimum deposit amount is just ৳100 for every method.
Log in and go to the Cashier or Deposit section. Select bKash as your payment method, enter the amount you want to deposit, and send the payment to as99's designated bKash number. Once the payment is confirmed, submit the transaction ID and the balance will be added to your account.
as99 does not charge any deposit fees. However, bKash, Nagad, or Rocket may apply their own transaction charges as set by their respective service terms. For bank transfers, a small charge may apply depending on the bank. Confirm the amount before making the payment.
Yes, the process is almost the same. Select Nagad in the cashier, enter the amount, and complete the payment to as99's Nagad number. Once you submit the transaction ID, the balance will be updated shortly. Nagad users can also start depositing from as little as ৳100.
First, wait a moment, as it can sometimes take a few minutes due to network delays. If the balance still does not appear, contact us via Live Chat or at [email protected] and provide the transaction ID, amount, and time of your payment. The support team will resolve the issue promptly.
Have more questions? Get in touch with us
Our support team is available 7 days a week, 24 hours a day, ready to help in Bengali and English.
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